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Mesa, AZ 85201
General Manager For Plumbing & Drains, HVAC, Solar
I AM WILLING TO RELOCATE FOR A BETTER OPPORTUNITY
Very organized, detail oriented, and self-motivated. Over 14 years technical and customer service experience, team player, and proven leader. Ability to gain account loyalty, with proven long- time partnerships with top companies. Ability to unify diverse groups of people behind a common goal.
Areas of Expertise
Recruitment/Staffing Internet marketing
Training and development Provide advertising solutions
Cash flow reports
Business recovery and sustainability Client Relation
Cost accounting expert Computer Literate Hiring/Firing
Creative Problem Solving Recruiting
Customer Needs Assessment Interviewing experience Customer Satisfaction
Complex problem solving skills Customer Service
Strategic planning Lead Development Project management
Marketing collateral development
Project Management, Provide advertising solutions
Product management, Nexstar Training, Taken Classes in ARS programs
Trained in Charlie Greer Marketing & Sales, Trained in Service Dynamite & APEX Training Certified in Echo Solar P.V. systems and
Solar Water Heater
James Abrams Clock Work Home Services
Trained in Air Time 500, Certified in Rinnai Tankless Water Heaters
HVAC New Construction Operations Management + Operations & General Management + Team Building & Coaching + Customer Relationships + Quoting + Team Leadership
KOLBE Score 5474 in 2016. Weldon Long Hvac Sales. Crisara Contractor Selling. Outstanding achievement 2015 for 18% growth in 10 months.
General Plumbing & Rooter--Antioch, CA
Responsibility for managing both the revenue and cost elements of a company's income. Planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results for an organization. Marketing and sales. Recruit and Motivate salespeople, technicians, installers, and apprentices. Create weekly schedules for 10 technicians. Review timecards to ensure proper payment. Comply with state and federal regulations. Profit & Loss Management of the location; from $10 Million to $15 Million with EBITDA to be over 25% Month and year to date or better. Oversee the dispatching of technicians to maximize efficiency and reduce cancellations. Management and tracking of company owned equipment and parts. Manage, direct, mentor, instruct, evaluate, motivate and discipline all personnel. Hold effective, informative training, sales and safety meetings on a weekly basis. Effectively lead by example in a professional manner.
July 2017--June 2018
Rooter Hero---Phoenix, AZ
Supervising technicians. Assign jobs to technicians. Communicate job status to Customer Service Representatives. Review work orders for accuracy, including work performed and diagnostics. Prepares invoicing upon completion of job. Responds to inquiries regarding company's services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc. Orders material and prepares purchase orders. Investigates and resolves a variety of problems. Coordinates activities with other internal departments to meet customer needs. Grow our service department to the next level. Manage Service Department. Resolve all service billing accounts receivable issues. Responsible for the growth and profit of the service department, customer relations. Ensuring team members are trained, organized, and equipped with what they need.
February 2017--July 2017
The Sunny Plumber--Las Vegas, NV
Manage 14 plumbers. Train, Coach, and manage to drive profitable results. Establishing Accountability for revenue targets, and customer satisfaction results. Train with technicians on how to establish customer rapport to sell the right products and services. Work alongside customer service and dispatch to ensure overall success of the business. Monitor performance of field technicians and advise them on how to improve. Manage team schedule to meet ongoing customer demand and seasonal spikes. Assist with recruiting and hiring amazing co-workers. Make sure incentive programs are equitable and properly documented. Review and approve invoices, time cards, option sheets. Assist in obtaining technical answers for field experts when there are questions. Make sure the right people are in the right positions. Train on new products.
September 2016 -- February 2017
Rooter Hero Plumbing--Houston, TX
Manage 7 plumbers. Responsibility, authority, and accountability for managing the entire plumbing division of the company, which accounts a growing portion of the operations of the firm. Administration of the marketing function, training plumbing crews, along with management and implementation of installations and service for complete customer satisfaction of all sales made. Analyzes and manages the processes employed in all aspects of the Profit Center, investigates the possibility of process improvements, and when applicable, implements changes and trains staff. Supervise, schedule and train staff to ensure efficient, effective, and profitable operation of all job functions. Assist with recruiting, developing, training, coaching, and managing the Profit Center team. Review daily sales and inventory reports and address issues immediately. Evaluate inventory management reports regularly to ensure an accurate and efficient annual Physical Inventory.
June 2016 to September 2016
Desert Pipe & Supply--Las Vegas, NV
Responsible for overseeing and coordinating the activities of the service team of skilled trades professionals. Hiring, disciplining, and terminating employment of staff when necessary. Supervise team of Skilled trade workers. Adjust daily schedule for shift personnel to ensure optimal efficiency, train and evaluate employees, track monthly results and trends for business forecasting. Resolve escalated customer complaints, implemented plans and training, e-mail, and P & L reports. Achieve sales, gross profit, and profit sharing goals through recruitment, development, training, coaching, evaluation, and management of the Profit Center team. Determine targeted customer account potential, establish sales goals for those accounts, and hold salespeople accountable for achieving those goals. Achieve upper quartile performance in key financial indicators. Ensure the Profit Center meets or exceeds the service expectations demanded by each customer group. Analyze financial reports and implement strategies to increase sales, improve productivity, and manage expenses.
January 2016 to June 2016
Rooter Hero Plumbing -- San Leandro, CA
Responsible for overall project, budget, scope and schedule management of industrial facility design and construction of new center. Facilitate and coordinate projects for relevant municipal, industrial, commercial, plumbing and pressure sewer projects. Provide immediate problem solving assistance to office staff/installers/service technicians. Translate business problems into technical solutions. Review, analyze and recommend actions to improve business processes both internally and externally. The ability to be in the field to assist with customer projects and visiting accounts to ensure the happiness of the customer. Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing. Responsible for timely completion of all administrative paperwork associated with this position. Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations. Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills. Travel as required to meet training needs, management goals and agency compliance.
March 2015 to January 2016
Rooter Hero Plumbing -- Phoenix, AZ
Coach, manage, hire and develop a team of service technicians, channel leaders, logistics coordinators and installers. Budget and create needed structure to scale the organization to grow. Work with marketing rep to create needed demand to keep the business growing. Go thru financial statements and create efficiencies and cut wast to generate desired EBITDA. Collect all invoices, payments, and charge backs so they can be sent to corporate offices . Maintain needed vehicle equipment and inventory systems. Make sure all permits and inspections are done.
Conducted and set training meetings for technicians. Supervised 17 plumbers. Order uniforms, resolve client complaints. Monthly meetings where I travel to corporate office 3 to 4 days each month. Gross 5 to 6 Million dollars per year.
May 2014 to March 2015
ARS Rescue Rooter -- Columbia, SC
Develop budgets, set company goals, interview prospective employees, and meet with other company managers to discuss different strategies. Submitting and/or escalating Services Requests Submitting and/or escalating Problem Tickets. Establish and maintain long-term relationships with clients. Evaluate incoming projects for operational impact to the client's system, and implement strategies to mitigate any negative effects. Coordinating change request resources leading high risk/high visibility change requests review of the previous night's changes. Review of hourly/daily report emails. Problem solving and technical resolution meetings. Daily, weekly, and monthly meetings to Organize, implement, and report status of ongoing operational improvements to the existing infrastructure.
Air Conditioning, Solar, & Plumbing Manager
October 2012 to May 2014
Adair Total Home -- Mesa, AZ
Responsible for meeting goals and maintaining customer's satisfaction of the company. Hire new employees and train staff. Developed budgets, set company goals, interview prospective employees and meet with other company managers to discuss different strategies. Customer service and communication skills. Improve energy efficiency through evaluating energy use and therefore, implement new policies and changes. Developing promotional activities and materials to publicize particular schemes. Recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. Reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures. Managed a team of comfort advisors who work with heating, ventilation, air conditioning systems, and equipment. I have been certified in solar air conditioning systems for solar cool, solar air, and solar heat systems. Worked with team members to promote and grow the client company's aggressive and varied renewable energy business lines in solar. Trained in Charlie Greer, Steve Coscia, Tom Mccart, and Ron Smith seminars.
HVAC & Solar Operations Manager
September 2011 to October 2012
Service 1st Energy Solutions -- Las Vegas, NV
Lead a team of service technicians who work with heating, ventilation and air conditioning systems, equipment, and solar. Meet goals and maintaining customer satisfaction for the company. Scheduling appointments, deal directly with customers, residential and commercial.
Execute sales strategies to achieve profitability, growth, and market penetration. Develops and directs the service sales force in selling service offerings including planned service agreements. Responsible for hiring, coaching, and developing sales. Controls selling expenses and manages resources to improve profit position. Establishes and maintains long- term relationships with strategically important Customers to influence opportunities. Set the standard for professionalism within the sales team, building and maintaining a high-performance team able to grow market share through a commitment to customer satisfaction, quality and an understanding of the business environment and local community. Managed a team of 35 people.
Air Conditioning & Plumbing Manager
February 2010 to September 2011
Rapid Rooter Plumbing & Air Conditioning -- Pompano Beach, FL
Managed a team of 40 technicians on sales, customer service, direct marketing, and advertising. Resolve customer concerns and inquiries. Consult with customers to recommend and sell a variety of products and services to meet the customer's needs. Creating and implementing successful sales and promotional tactics to ensure company goals. Identify customer needs and react appropriately while understanding market conditions and local competitor pricing. Manage the timeliness of warranty issues.
October 2008 to February 2010
Morgan Air Conditioning -- Tampa, FL
Marketing, setting leads, training, motivating, over a team of 12 telemarketer's, resolved non- routine, complex and unexpected variances. Created and executed marketing/PR campaigns, including new product introductions and existing product development. Planned and executed events and marketing programs, producing five times target number of qualified leads. Worked with cross functional resources to implement direct marketing programs, reaching a 10% increase in customer base. Managed a team of twelve telemarketers. Generated new leads, trained, closed deals, motivated sales team. Marketed alarms for residential customers. Predictive dialers used. Interacted with salesman and technicians.
December 2005 to October 2008
Platt's Heating & Air -- Summerville, SC
Observe 25 employees for local corporate offices. In charge of opening other stores nationwide. Provided sales Managed sales operations, employee training and recruiting, and budget planning. Extensive technical and customer service experience. Managed all of the marketing aspects. Field servicing troubleshooting and installation setup. Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes. Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales. Worked closely with all product development departments to create and maintain marketing materials.
March 2001 to December 2005
Citywide Heating & Cooling -- Fort Meyers, FL
Supervised and motivated a team of 15 employees. Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence. Hired and trained sales staff. Increased store inventory and expanded merchandise purchases Developed, implemented and monitored management operations systems. Generated over $2 million per year in revenues resulting from large-scale direct marketing campaign. Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
January 1998 to March 2001
Florida Energy -- Fort Meyers, FL
Administer sales, marketing, merchandising, and staff development. Execute commercial, residential, and new construction. Manager of all Marketing aspects, Advised, Consulted, Created, Developed, Represented, Researched, Resolved, Streamlined, and Trained. Generating over $2 million per year in revenues.
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